Returns & Withdrawal

As a private customer you have a statutory 14-day right of withdrawal from the day you receive your item. We also offer a 90-day open purchase on top of this. To return a product, contact us via the form below or by email to start your return.

HOW TO MAKE A RETURN

Step 1: Contact us via the form below and state your order number.

Step 2: We will get back to you quickly with return instructions. If you buy return shipping through us, we will email you a return label.

Step 3: Pack the item carefully in its original packaging with outer packaging. Do not tape directly onto the original packaging.

Step 4: Send the return package to us as instructed. We do not accept packages sent to an agent or collection point.

IMPORTANT TO KNOW

The product must be unused and undamaged for the return to be approved. You may open the packaging and inspect the item if the packaging is resealable.

Electronic products, painted items, assembled parts and special-order products are normally not accepted for return.

For a withdrawal or a wrong order, the customer is responsible for the return shipping cost.

To receive a full refund, you as the customer are responsible for packing the item carefully and protecting it properly during transport.

REFUNDS

We normally process received returns within 1–4 business days after they arrive and have been inspected.

If you paid with Avarda, the refund is handled through their payment solution. If you paid by card or Swish, the amount is refunded to the same payment method used at purchase.

Any return-shipping cost is deducted from the refund if you used our shipping agreement.

VALUE REDUCTION

If a returned item has been used or handled more than necessary to establish its properties and function, Classicvolvorestoration / c/o LEX Automotive AB has the right to deduct for the reduction in value. In some cases the deduction may amount to the full value of the item.

We always follow applicable consumer legislation.

COMPLAINTS

If you have received a damaged, faulty or incorrectly dispatched item, please contact us before sending the product back. We can then help you with the right instructions and the fastest possible handling.

You can reach us by email at support@classicvolvorestoration.com or via the contact form below.

• Telephone: +46 888 50 25
• Opening hours: Weekdays (excluding public holidays) Mon–Thu 8:30 AM–4:00 PM (CET)
• Email: support@classicvolvorestoration.com
• Contact form: Fill in the form below for the fastest response

RETURN SHIPPING COSTS

If you choose to use our shipping agreement for a return, return shipping is charged as follows:

• 0–3 kg: SEK 89
• Over 3–5 kg: SEK 129
• Over 5–10 kg: SEK 169
• Over 10–20 kg: SEK 199
• Over 20 kg: SEK 369
• Bulky-item surcharge: +SEK 100

If the purchase was made in another currency, the return shipping cost is converted to that currency.

RETURN TERMS

Our open purchase applies for 90 days from when you receive your order, provided the item is returned unused and in resaleable condition.

If you return the whole order, the full item value is refunded. The customer is still responsible for the return shipping.

Always include the order number in the return package for faster handling.

We recommend reusing the outer box from the delivery whenever possible.