Delivery Terms

These delivery terms apply to all purchases made on classicvolvorestoration.se. We strive to deliver your order as quickly and safely as possible so your project can keep moving forward.

Delivery options

When you shop on the Website we offer various delivery options based on the order's weight, size and your geographic location. The available options are always presented at checkout before you complete the purchase.

• Combined shipment: If your order contains several products, some of which are temporarily out of stock, we normally wait to ship your order until all items are available. If we assess that the wait would be too long, we will contact you to discuss a possible split delivery.
• Pallet delivery: Larger or very heavy parts are delivered on a pallet. For home delivery on a pallet, unloading is to the property line or entrance. Carrying items indoors is not offered.

Shipping cost

The shipping cost is based on the order's volume and weight.

• Estimated shipping: The cost shown at checkout is an estimate. For bulky goods or specific destinations, the shipping may need to be adjusted manually. In such cases we will always contact you for approval of the final cost before we dispatch your order.

Delivery time

The expected delivery time depends on the product's stock status and is stated at the time of your purchase.

• In-stock items: We normally dispatch parts that are in stock within 1–2 business days.
• Back-order items: For products not in stock, the delivery time is calculated from when we receive the item from our supplier. Updated information is sent via your order confirmation.

Uncollected parcels

It is your responsibility to collect or receive your delivery according to the instructions provided in the delivery notice. Parcels not collected within the prescribed time are returned to our warehouse.

• For an uncollected parcel, an administrative fee is charged to cover handling and return shipping. The fee is SEK 200 for parcels and SEK 1,000 for pallet shipments.

Transport damage

We pack our parts with great care, but if damage should occur during transport, it is important that you act quickly:

1. Check on receipt: Inspect the packaging and product carefully when you receive the delivery.
2. Report immediately: Visible damage must be noted by the agent or driver directly on receipt.
3. Contact us: Damage must be reported to us at support@classicvolvorestoration.com no later than within 24 hours of delivery. Attach clear photos of both the damage and the packaging, along with your order number.

Return shipping

When exercising your right of withdrawal (14 days) or right of return (90 days), you as the customer are responsible for the return shipping cost unless you purchase a return label from us.

• Return label from us: 0–3 kg SEK 89, 3–5 kg SEK 129, 5–10 kg SEK 169, 10–20 kg SEK 199, over 20 kg SEK 369. Bulky-item surcharge: +SEK 100.
• Administrative return fee (within the 14-day right of withdrawal): SEK 65 is deducted from your refund. This is a separate fee, in addition to any return shipping.
• Right of return (day 15–90): in addition to return shipping, a value-reduction deduction applies — see Purchase Terms §4.4.
• Pallet returns: For heavier goods delivered on a pallet, the return shipping cost is higher and is calculated based on the shipment's weight and dimensions. Always contact customer service before returning goods on a pallet.
• Liability: We are not liable for items that are lost or damaged during a return shipment from the customer to us. Please make sure to pack the item well and send it with tracking.