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Customer service

Hi Volvo friend! Here you will find most of what you need. We have gathered a large part of our knowledge together with the most common questions and answers — regarding everything from order and invoice questions to technical support about our spare parts.

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Frequently asked questions

We have gathered the most common questions and answers here. If you cannot find what you are looking for, you are always welcome to contact us.

Shipping & Delivery

Product & Technical questions

Order & Purchase questions

Returns & Claims

Payment

Shipping & returns

Shipping & delivery

Items in stock ordered before 15:30 Swedish time (CET/CEST) are shipped the same business day. We ship from Ulricehamn, Sweden worldwide — shipping time and cost are calculated automatically at checkout based on your delivery address.

Returns & right of withdrawal

You have a statutory 14-day right of withdrawal, plus a 90-day right of return. The product must be unused and in original packaging. Contact us to initiate a return and we will help you all the way.

Track your order

Follow your delivery in real time with your order number and email address.

Track order